Introducing Questions into your Consultation about Work

Active listening can help you to manage expectations and manage misunderstandings.

Select one or more of the key phrases and questions from the list below that you feel would support an active-listening approach in a conversation about work.

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Open questions and statements are effective active-listening tools that can help you to understand a patient's attitude to work.

A. Correct. This open statement expresses empathy and understanding that the situation is difficult.

B. Incorrect. This is a closed question. It is likely to get only a direct 'Yes' or 'No' response. This type of question may also make the patient feel defensive.

C. Incorrect. Same as option B.

D. Incorrect. Same as option B.

E. Incorrect. Same as option B.

F. Correct. This open question leads the patient to talk more about his or her feelings.

G. Correct. This statement expresses empathy and makes it clear that you have listened to the patient.

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A.	Finding work is not so simple
B.	Have you been down to the Jobcentre recently?
C.	Have you spoken to the Disability Employment Advisor?
D.	Have you spoken to your line manager?
E.	Have you thought about what type of work you could do?
F.	So how do you feel about returning to work?
G.	You are not sure what you should do next